TERMS AND CONDITIONS
A.GENERAL TERMS
1. Consumer advisory — Frasers Property Retail Management Pte Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
2. Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member to qualify for this promotion.
3. For any further assistance, please email FRHelp@frasersproperty.com.
B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Singapore’s multi-feature app, which allows FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers in Century Square.
2. Membership is FREE. Singapore residents and tourists from India, Indonesia, Malaysia, Philippines or Thailand aged 18 and above may register as an FRx member via the FRx app, FRx website or through Customer Service at any of the Frasers Property Singapore developments. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation his/her full name, a verified mobile number, email address and such other information as may be required from time to time.
3. The applicant will be required to perform a one-time verification of their local mobile number in order to access the programme on the FRx app or through Customer Service at any Frasers Property Singapore developments.
4. To apply, download the FRx app, which is available on the App Store and Google Play, and start enjoying FRx member’s benefits. Details can be found at www.FrasersExperience.com.
5. For instant rewards, please see “C. Redemption”.
C. REDEMPTION
Receive a Charm Eco Bag with $100 ($120 for Supermarket receipts) spent in 3 same-day, same mall transactions.
From 3 Oct to 2 Nov 2025
Scan your FRx QR Code in the app when paying in-store. The qualifying spend must be scanned to the same FRx account.
- Minimum $20 per transaction at any participating FRx stores.
- Maximum 3 same-day, same-mall transactions at any participating FRx stores.
- Limited to 1 redemption per FRx member per day, in person, on a first-come, first-served basis and while stocks last.
- Limited to 1,500 redemptions.
Receive a Carnival Pass (worth $8) with $50 spent in 3 same-day, same mall transactions.
From 27 Oct – 2 Nov 2025
Event date; 27 Oct - 2 Nov 2025
Event time: 12pm – 8pm Main Atrium
Scan your FRx QR Code in the app when paying in-store. The qualifying spend must be scanned to the same FRx account.
- Minimum $20 per transaction at any participating FRx stores.
- Maximum 3 same-day, same-mall transactions at any participating FRx stores.
- Limited to 4 redemptions per FRx member per day, in person, on a first-come, first-served basis and while stocks last.
- Limited to 2,000 redemptions.
- Event is open to FRx members and their children aged 2 years and above. Children under the age of 12 must be accompanied by an adult.
- Wearing of socks is required to enter the event space, and participants are encouraged to bring their own socks.
- Last entry is at 7.45pm on each day.
- Other terms and conditions apply.
Purchase a Carnival Pass at $8
From 27 Oct – 2 Nov 2025
Event date: 27 Oct - 2 Nov 2025
Event time: 12pm – 8pm
- Each pass admits 1 child (12 years & below) and 1 accompanying adult.
- Carnival Pass is valid from 27 Oct to 2 Nov 2025, from 12pm to 8pm
Trick or Treat
Event date: 25 & 26 Oct 2025
Event time: 3pm & 5pm
Register for a slot to go trick-or-treating at selected stores around the mall
- Limited to 20 participants per session.
- Limited to 1 participating child and 1 supervising adult per sign-up.
- Limited to one redemption tier per FRx member per day, on a first-come, first-served basis and while stocks last.
Slime-Making and Storytelling
Event date 1 & 2 Nov 2025
Event time: 11am – 1pm Main Atrium
Storytelling session starts at 12pm – 1pm
Enjoy live storytelling and a slime-making workshop
- Participation slots are limited and available on a first-come, first-served basis..
- Limited to 1 participating child and 1 supervising adult per session.
- Free entry, with materials included.
- Slots are limited and available on a first-come, first-served basis
Halloween Best-Dressed Quest
Event date: 1 Nov 2025
Event time: 3pm, Main Atrium
2. To qualify for any instant rewards redemption, FRx members must scan their FRx QR Code when making payments at participating stores prior to redemption. The qualifying spend must be scanned to the same FRx account. Should the redemption require proof of payment, the actual receipts and/or payment card must be presented for verification.
3. The following receipts, including but not limited to, are not entitled to instant rewards redemption: non-profit organisations, childcare centres, banks and financial institutions, offices, libraries, AXS/SAM machines, pushcarts/kiosks/roadshows/atrium fairs, voucher/gift card/cashcard/stored value card/prepaid SIM card top-up transactions and purchases, money changers, ATMs, FRx Gift Card purchases, bill/instalment payments/deposits, insurance policy payments, SISTIC ticket purchases, lottery tickets, deposits and payments made via cheque, GIRO or Medisave.
4. For supermarket spending from Finest, FRx member must present same-day, same-mall receipts along with their FRx QR Code at Customer Service, Level 3 to earn FRx Points.
5. All instant rewards are available on a first-come, first-served basis and while stocks last. All instant rewards must be taken as they are and are not exchangeable for cash or in kind.
6. All instant reward benefits may vary across all malls. Please check details at Customer Service, Level 3.
7. The Management of Century Square reserves the right to sight all purchases before granting redemption.
8. The decision of the Management of Century Square on all matters relating to the Promotion will be determined at their reasonable discretion and is final and binding for all participants.
9. The Management of Century Square shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the Redeemed Products. All disputes about quality or performance of the Redeemed Products shall be resolved directly with the third party.11. The Management of Century Square reserve the right, at their reasonable discretion, to vary, add to or delete the Promotion terms and/or terminate the Promotion at any time.
D. OTHERS
1. All other terms and conditions pertaining to the FRx Programme apply. For more information, please visit www.FrasersExperience.com.
2. In the event of any dispute, decisions made by the Management of Century Square will be final and no correspondence will be entertained.
3. Information is correct at the time of publishing. The Management of Century Square reserves the right to change the Terms and Conditions as it deems fit without prior notice.